Please have a read through our frequently asked questions below. If you have any further questions, please get in contact with us.

General FAQs

Visiting a new dentist can be a daunting experience and if your child has been referred to us they may already be apprehensive about treatment. Our dentist needs to establish a rapport with your child before commencing treatment so we always ensure the first visit is relaxed and positive for your child. As treatment options may vary we also need time to speak with the parents to discuss the best option for your child and provide you with a detailed treatment plan.

Our dentists perform Anaesthetics at a range of hospitals: currently, these include Sunshine Private Hospital in St Albans, Sydenham Day Surgery in Sydenham, and Wyndham Day Surgery at Werribee. These locations provide the safest location for children and we only use specialist paediatric anaesthetics.

Not at this time. We have a list of specialist orthodontists that we can refer you to. Please contact us for more information.

Yes, we do offer happy gas if it is deemed a suitable treatment option for your child.

Nitrous oxide is a gas, commonly known as ‘happy gas’ or ‘laughing gas’. Giving nitrous oxide is a way to help reduce a child’s discomfort and anxiety during dental treatment. Your child will breathe the gas through a small nose piece that sits on their nose.

Nitrous oxide makes children feel sleepy and relaxed, but they remain aware of what is happening around them. They may feel dreamy, floaty and warm. They may have tingling in their hands and feet and may be a bit forgetful.

Nitrous oxide is only suitable for use in some children. This option will be discussed during your first visit.

Yes, we only specialise in children. If you are an adult and looking for a local dentist we suggest you try – FIND A LOCAL DENTIST

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Payment FAQs

We always require an initial appointment to determine the best treatment options for your child. During this appointment, we will provide you a detailed treatment plan that will outline all treatment procedures, times, and relevant costs.

Yes, Kiddies Dental Care offers Hicaps facilities are both Essendon and Werribee practice. So you can claim from your insurance direct and then pay the balance via our eftpos facilities.

Private Health Insurance:
We have Hicaps facilities to assist patients with on the spot claiming from their private health insurance. We are preferred providers for BUPA at our Essendon Clinic only. All fees are to be paid in full on the day as we do not invoice any accounts.

We do not bulk bill under the Child Dental Benefits Scheme. Specialist dentists fees apply and parents need to be aware that they will always have an out of pocket expense for all dental services through Kiddies Dental Care. Patients are required to pay in full on the day and we provide a receipt with the Medicare item numbers so parents can then claim directly from Medicare.

Visa, Mastercard, Cash, EFTPOS (no cheques).

We are able to see all patients however you will be seen as a private patient so our normal patient fees apply.

If you have been referred to our practice from your regular dentist – you can also be referred to Royal Dental Hospital, please contact your dentist directly for this.

If your child holds a current Health Care Card and is requiring treatment under general anaesthetic, you are able to go directly to the Royal Dental Hospital Paediatric department for treatment under the public dental health system without a referral as well. Please note depending on funding, the waiting list for treatment could be fairly extensive so please contact them directly to enquire about the current waiting times.

Dentists who care about kids

There’s no need for a referral. We treat children from when their first tooth erupts until 16 years of age.

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